Encrypted In-Transit & At-Rest
All communications use industry-standard TLS 1.3 encryption, and sensitive data is secured with AES-256 protocols.
Zero Data Sale Guarantee
We never sell, rent, or trade your personal health data or contact information to data brokers or third-party marketers.
Complete Account Deletion
You retain full control over your data. Request complete deletion of your account and personal history at any time.
Introduction & Overview
Welcome to Clinic By Choice ("we", "us", "our", or "Company"). We operate the healthcare discovery and medical facilitation marketplace accessible via our official website (https://clinicbychoice.com) and our dedicated mobile application available on the Google Play Store (collectively, the "Platform").
We are committed to maintaining the confidentiality, integrity, and security of all personal, technical, and medical inquiry data entrusted to us by patients, medical practitioners, and partner healthcare institutions. This Privacy Policy governs your use of our Platform and explains how we gather, utilize, store, share, and protect your information, as well as your choices regarding your data.
Information We Collect
In order to provide hospital discovery, medical consultation coordination, and user account features, we collect several categories of information:
A. Personal Identification Data
When you register an account, book an appointment, or submit an enquiry, we collect your full name, email address, contact phone number, age, gender, and city or state.
B. Medical Consultation & Inquiry Information
Information you voluntarily submit when requesting care: medical specialty sought (e.g., Orthopedic, Cardiology, Dental, Dermatology), desired procedures, symptoms, preferred hospital or doctor selections, notes, and appointment preferences.
C. Mobile & Device Information (Google Play App Disclosures)
When you use our Android mobile application or website, we may automatically collect diagnostic technical identifiers: device manufacturer and model, operating system version, unique device tokens for push notifications (if granted), IP address, app crash logs, and network connection type to ensure stability and smooth performance.
D. Hospital & Provider Partner Information
For hospitals and healthcare clinics registering on our portal: institutional name, administrative contacts, medical registration licenses, service offerings, doctor credentials, and facility photos.
How We Use Your Information
We process your information strictly for legitimate healthcare facilitation purposes:
- Healthcare Coordination: To connect you with your chosen accredited hospitals, clinics, and doctors for appointment scheduling and procedure estimates.
- Care Support & Enquiries: To facilitate callbacks from care coordinators and provide updates regarding your medical inquiries.
- Account Authentication: To securely verify your identity, maintain your session, and allow you to manage saved doctors and enquiries.
- Safety & Quality Assurance: To detect fraudulent listings, prevent spam inquiries, debug application issues, and optimize platform speed.
- Legal Compliance: To satisfy statutory, accounting, and regulatory obligations under Indian law.
Data Security & Protection
We implement robust organizational, technical, and administrative safeguards designed to protect personal and medical data against unauthorized access, alteration, disclosure, or destruction:
- TLS/HTTPS Encryption: All data transmitted between user devices and our servers is encrypted in transit using modern TLS protocols.
- AES-256 Storage: Stored databases and confidential records are protected with industry-grade AES-256 encryption.
- Hashed Credentials: Passwords are cryptographically salted and hashed; we never store plain text passwords.
- Role-Based Access: Only authorized personnel who require access for support or coordination are granted database privileges.
Data Retention & Account Deletion Policy
Google Play Store & DPDPA Compliance Disclosure:
In accordance with Google Play Developer Policies and data protection standards, users have the absolute right to request the complete deletion of their account and all associated personal and consultation data.
How Long We Retain Data
We retain personal data only for as long as your account remains active or as needed to fulfill your medical coordination requests, resolve disputes, enforce agreements, or comply with legal statutory requirements. When data is no longer necessary, it is securely purged or anonymized.
How to Request Account & Data Deletion
You can request the deletion of your account and personal records at any time through either of the following straightforward methods:
Option A: Direct Email Request
Send an email to privacy@clinicbychoice.com or info@clinicbychoice.com with the subject line "Data Deletion Request" and your registered phone number or email.
Option B: In-App or Portal Profile
Log into your Clinic By Choice mobile application or patient dashboard, navigate to Profile > Privacy & Security, and tap Request Account Deletion.
What Happens Upon Deletion Request:
• Our Data Protection Team verifies your identity and processes the request within 30 business days.
• Your personal identification, login credentials, and stored consultation inquiries are permanently purged from our active operational databases.
• You will receive a written confirmation once the deletion process is complete.
Your Privacy Rights
Depending on your location, you may exercise the following rights regarding your personal information:
Children's Privacy
Our platform is intended for use by adults. Pediatric healthcare inquiries and hospital appointments for minor patients must be submitted by a parent, legal guardian, or authorized adult caregiver. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe a child has provided us personal data without guardian consent, please contact us immediately.
Third-Party Services & External Links
Our Platform may include links to third-party hospital websites, accredited diagnostic centers, medical blogs, or payment gateway providers. We do not control and are not responsible for the privacy practices or contents of these external services. We encourage you to review their specific privacy policies before providing them with personal details.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect modifications in our services, technological advancements, or regulatory requirements. Any revisions will be published on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data protection standards.
Contact & Grievance Officer
If you have any questions, clarifications, feedback, or grievances regarding this Privacy Policy, our data collection practices, or wish to exercise your data rights, please contact our designated Grievance Officer: